Maintenance Contract

Cover yourself against unnecessary delays and downtime with a Superior Office Machines' unique Maintenance Contract.

An individual contract covers each printer for call out charges, labour and parts for a 12 months plus priority callouts and discount rates available for multiple machine contracts.

Included:

• All call-outs - No hidden costs 
• All labour - No time related additional costs
• All spare parts - Only genuine parts are fitted to maintain reliability
• All preventative maintenance - Regular servicing reduces downtime
• Target response time 4 hours - Quick response means no backlog of work
• Qualified technicians - Experienced technicians reduce downtime
• First time fix ratio 98% - Low recall rates maximise up-time
• Local technicians - Maintains response time, keeps continuity
• Customer training programme - For the life of the equipment we will offer you a full
• Training programme - to maintain efficiency and save you time
• Dedicated parts stock in car - 98% of the time we can fix on first visit reducing downtime
• National spares distribution - Minimising technician request time, reducing fix time, shortening delays
• First contact fault finding - Can eliminate basic calls, saving time
• HP printers, Lexmark printers & Kyocera printers are just some of the printer makes we repair. 

Maintenance Contract Packages

GOLD
Price: $TBA

• All parts
• All labour 
• All consumables 
• 1 scheduled maintenance check every 3 months
• No callout fee 

SILVER Price: $TBA

• All labour 
• 1 scheduled maintenance check every 3 months 
• No callout fee 

BRONZE Price: $TBA

• 1 scheduled maintenance check every 3 months
• No callout fee